A request-led process
From villa request to confirmed stay
Share the dates, group and practical needs. CubaLuxe checks current fit, presents compatible options and confirms the applicable terms before any payment step.
The complete path
Five steps, with the important terms in writing
1
Describe the stay
Send dates or flexibility, guests, rooms, budget and the conditions that matter.
2
Check current fit
Catalogue facts, current responses and proposal-specific terms are treated as different levels of information.
3
Compare compatible options
The response should identify the property, relevant specifications, price basis, inclusions, rules and validity.
4
Confirm terms
Dates, guests, currency, deposit, balance, cancellation, house rules and payment recipient are confirmed before payment.
5
Prepare arrival
Arrival details and any optional support are coordinated only after their scope and availability are confirmed.
Step one
Tell us the stay, not just the dates
A useful request explains who is travelling and how the house needs to work. More detail reduces unsuitable options; it does not guarantee availability.
01
The essentials
Dates or flexibility, adults, children, bedrooms, bed setup and budget range.
02
How the house must work
Preferred area, privacy, stairs, pool, workspace, staff and service expectations.
03
The rules to confirm
Visitors, dinners, music, events, mobility needs and any non-negotiable use of the property.
What is being checked
Catalogue information is not the same as current availability
A property page can describe a reviewed layout and amenities. Your dates, the applicable rooms, current price, rules and commercial terms still require a current response and written proposal.
Before choosing
What a compatible option should make clear
01 / Property
A house that answers the brief
Approved identity, area, relevant room configuration and the facts that answer your priorities.
02 / Price
A transparent price basis
Currency, nightly or stay basis, included rooms and services, exclusions and proposal validity.
03 / Terms
The conditions in writing
Guest and visitor rules, deposit, balance, cancellation, payment recipient and confirmation deadline.
When plans change
If the first choice is unavailable
The useful next step may be comparable homes, different dates, a different area or a transparent no-match response. CubaLuxe should preserve the original priorities rather than substitute an unrelated property.
Check a comparable property against the same non-negotiables
Explore date flexibility when the traveller has it
Explain any meaningful area or layout trade-off
Say plainly when no credible match is available
Before submitting
Questions about requesting and confirming a villa
How quickly will CubaLuxe reply?
Response timing depends on the request and the current property or provider checks required. The acknowledgement should explain the current expectation without promising an unsupported fixed deadline.
Does a property page show live availability?
Not unless it is explicitly connected to a documented live source. CubaLuxe uses a request process and confirms current status for the dates before presenting it as available.
What should a price include?
The written proposal should state the currency, rate basis, included rooms and services, exclusions, validity, deposit and balance terms.
Who receives payment?
The responsible recipient and payment instructions must be identified in the current written terms before any transfer. They should not be assumed from a general website statement.
Is there one cancellation policy for every villa?
No universal policy is promised here. The applicable cancellation and change terms must be confirmed for the property, provider and proposal.
Can visitors, dinners or celebrations be added later?
They remain subject to property-specific approval. Share the expected use early and request written confirmation before relying on it.
What happens if dates or guest numbers change?
Ask for a revised check. A change may affect availability, price, suitable layout and house rules, so the earlier proposal should not be treated as automatically valid.
Can optional services be arranged after the villa is selected?
Services can be requested, subject to the property, provider and current availability. Their scope and price are confirmed separately unless the property proposal states they are included.
Your private stay
Start with a complete property request
Share the dates, guests, bedrooms, budget and practical priorities that matter. We will use them to check a focused, credible match and reply personally.